RO-AR.com : Numbers, Nuances & Observations
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
Episodes
122 episodes
Funding and how to think about growing your business
Jon Keating discusses the shift toward efficient revenue growth, the increasing scrutiny of company valuations, and the strategic use of technology and advisory roles to navigate changing economic landscapes. Jon is a board advisor ...
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25:01
Debt Collections: Insights Across Markets
Nick Cherry, COO of Phillips and Cohen, explores significant trends and strategic shifts in the probate and collection spaces of the financial services industry. The discussion spans topics from global market operations and the impa...
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25:01
Digital Adoption: Insights from Canada, the US and the UK
Sam Andary and Chris Warburton explore the evolving landscape of collections and recoveries in the financial services industry, focusing on trends and innovations across different markets, particularly in the wake of the COVID-19 pandemic. ...
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32:12
The Digital Shift: Collections Strategies for a New Era
Steve Exton, from Firstsource discusses the evolving landscape of digital transformation in the collections and financial services industry, focusing on the adoption of digital technologies like AI and SaaS models. He explores the i...
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31:49
Buzzwords or Real Solutions: What really matters
James Hill, CEO of Flexys, delves into current trends in the collections industry, emphasising the roles of AI, open banking, and core functionalities. He notes that while innovation is eagerly discussed, fear of change and legacy s...
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47:56
Harnessing Data - Efficient Workflows and Decision Making
Daniel Gregory, Head of Partnerships at Invevo, shared insights into the recent developments in digital adoption and data integration within the company. The conversation highlights the increasing emphasis on high-quality data and i...
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28:22
Open Banking Developments - Updating Payments
Stefan van Calker from Tink discusses the latest developments in open banking and its increasing integration across various sectors. He highlights the evolving landscape of open banking payments, their growing adoption, and the integra...
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18:49
Clouds, Calls, and the AI Revolution - Contact Centre Edition
Fred Stacey, CEO of Cloud Tech Gurus, discussed the dynamic evolution of technology in contact centers, focusing on the shift towards cloud computing and artificial intelligence (AI). He emphasises the broader implications of these ...
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39:56
Artificially Speaking - Exploring AI's Impact
David Marr discusses the evolving role of artificial intelligence (AI), particularly large language models, in society and industry. This interview highlights AI's transition from a niche interest to a pervasive topic, exploring its...
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46:42
The Evolving Landscape of Digital Security
Kevin Prone from FourNet, together with Kevin Still, discusses the escalating threats in cybersecurity, highlighting the rapid advancement and sophistication of cyber-attacks, especially in light of recent events like the COVID-19 pandemi...
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51:08
Tech Innovations Transforming Credit Union Services
In this conversation with Andrew Duncan, CEO of SOAR, a platform supporting credit unions and CDFIs, we discuss insights into the evolving landscape of credit unions in the wake of the cost of living crisis and technological advancements.
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27:15
An Insight into the Modern World of Enforcement
In this conversation with Russell Hamblin-Boone, CEO of the Civil Enforcement Association, we discuss some of the innovations that have been reshaping the sector, highlighting significant regulatory changes, the introduction of the Enforcement ...
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33:36
Burnout to Balance: Insights and Strategies for Modern Leaders
In this conversation with Deborah Bulcock, an executive coach, we discuss her insights on transitioning from corporate life to running her own coaching business since 2018. She discussed the challenges of balancing marketing, sales,...
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32:20
Enhancing Communications Clarity - Peter Wordsworth, Consumer Duty Services
Peter Wordsworth, from Consumer Duty Services, shares his insights on the evolving landscape of debt advice, the pivotal role of technology, and the impact of regulatory changes on the sector. With an emphasis on the current economi...
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28:27
Helping Customers and Clients with Service Visits and Data
Gary Jones, Managing Director of Verify, delves into the evolving landscape of field services in the financial and utility sectors, emphasizing a shift from traditional debt collection to a more nuanced approach focusing on customer support and...
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31:16
A new era of money management: Changing generational views
In this interview, Bob Winnington, CEO of the Money Advice Liaison Group, discusses the group's recent conference, focusing on the evolving demographics of debt management. Keynote speakers addressed generational differences in d...
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29:31
A great tradition with very modern challenges
In this insightful interview, Nick Christmas from North Pole Enterprises discusses the evolving challenges and trends in the world of Christmas magic. The conversation covers how they are trying to adapt to modern demands, technolog...
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11:08
Decisioning, Data : Using the Right Tools
In this conversation, Adi Hazan, from Analycat, explores the intricate dynamics of decision-making in the data-driven world. The discussion around AI and its impact on various industries delves into the evolution of decision logic, ...
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34:16
Improving Communication Intelligibility
In this discussion, Ewan Willars from Amplified Global discusses the nuanced differences between readability and intelligibility in customer communications, particularly in the context of legal and financial services. The discussion...
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29:23
Digital Transformation: Improving Value Exchange
In this discussion, Graham Hill, a senior associate at Optimum Partners, shared his insights on service quality, decisioning, governance, and value exchange, particularly in the context of open banking. The conversatio...
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43:43
Future Tech Trends: An insiders view of the market
In this full interview with Harrison Goode and Oliver Sully from Edge Tech they discuss the future of technology, share their insights on AI, automation, and the evolving job landscape. Touching upon topics like chatbo...
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33:11
Positively Changing Behaviour - Science and AI
In this interview, Hanif Joshaghani, CEO of Symend, discusses the transformative potential of artificial intelligence (AI) and natural language processing (NLP) in various industries including Financial Services and Telecommunications.He...
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42:06
Managing Change and Building Resilience Together
In this new interview with Rob Tyler we discuss how taking a look at the bigger picture can really help us deal with the change that is upon us.In today's fast-paced and ever-changing world, building resilience is crucial for individuals...
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23:14
Revolution: Future of Credit Unions and Community Finance
In this interview, Andrew Rabbitt, the CEO of incuto, discusses the role of credit unions in providing affordable financial services and their community-focused approach. He emphasizes the importance of credit unions in offering acc...
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41:42
Revolutionising Debt Collections: Unveiling the Digital Future
In this discussion, Trent McKendrick discusses the digitization of the collections industry in the United States. Collections is an evolving landscape and the role of technology, especially artificial intelligence (AI), in streamlining and enha...
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32:25