RO-AR.com : Numbers, Nuances & Observations
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
Podcasting since 2020 • 154 episodes
RO-AR.com : Numbers, Nuances & Observations
Latest Episodes
Changing Perceptions : Collections Support
An in-depth conversation with Chris Leslie, Chief Executive of the Credit Services Association, examining how the UK collections industry has evolved, the gap between public perception and operational reality, and the regulatory and economic pr...
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30:07
Paying Attention to Focus, Engagement and Action
A discussion with Dr Ali Goode a cognitive scientist, interrogating contemporary notions of attention and engagement in advertising and operational contexts. The discussion differentiates looking from cognitive attention, criticises...
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37:58
AI and the Future of Outsourcing
In this episode, Chris Hague, SVP at Bill Gosling Outsourcing, discusses the role of AI in the BPO and collections industry. The conversation explores the evolution of AI from RPA-style automation to large language models, cultural ...
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34:50
