RO-AR.com : Numbers, Nuances & Observations
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RO-AR.com : Numbers, Nuances & Observations
The Truth About Affordability
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Lee Healey, CEO and founder of IncomeMax, dicusses on affordability, vulnerability, income maximisation and the future of customer support in financial services. It explores how the cost of living, low income, health issues and changing social conditions are affecting households, and considers what financial institutions and government should do in response.
A major theme is the balance between human support and digital innovation, including the use of AI to scale customer service while preserving empathy, judgement and inclusion. Overall, institutions can design more humane, effective and resilient support systems for customers facing financial strain.
More insights and videos at https://www.ro-ar.com