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Getting Ahead with AI Adoption

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Zandra Moore and Charlie Bartle explore how organisations, particularly in financial services, are moving from AI curiosity to implementation. The discussion focuses on where firms currently stand, why many executives feel pressure to act, and why the real constraint is often not technology but education, prioritisation and change management. 

They argue that the strongest early returns come from practical internal use cases, especially those that improve operational workflows, unlock institutional knowledge and support compliance. 

They also discuss the evolution from chat-based tools to assistants and agents, the need for governance and human involvement, and why firms should start with simple, low-risk experiments rather than waiting for perfect certainty.

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