RO-AR.com : Numbers, Nuances & Observations
We are on a mission to find the latest ideas, techniques and technologies, in Risk Operations, from companies all around the world.
We bring them and the people behind them to you, all to help discover new ideas, spark new thinking and help... at work, as a leader, an employee, in business, at the office or at home.
Podcasting since 2020 • 130 episodes
RO-AR.com : Numbers, Nuances & Observations
Latest Episodes
Evolution and the Future of Collections Tech
Andy Pritchard, Chief Strategy Officer for Telrock, examines the rapid evolution of collections technology. It covers key shifts from traditional mainframe systems to cloud-native platforms, the impact of AI and digital-first strategies, and th...
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33:28
Revolutionising Customer Service: Future of AI and Chatbots
Adam Rathbone, Senior Sales Engineer at Boost AI, explores the evolving role of artificial intelligence in customer service, with a particular focus on messaging and chatbots. He discusses the shift from rule-based to hybrid AI mode...
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31:47
Embracing a Digital-First Strategy
Nick Krauspe, Director of Compliance and Operations at InDebted, explores the adoption and implementation of digital-first strategies in debt collection. He covers how Indebted applies a digital-first, data-driven approach to custom...
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30:02
Navigating the Future: Riding the wave of uncertainty
Graham Norris, an organisational psychologist and futurist, discussing how professionals and organisations navigate uncertainty in a rapidly changing world. The conversation touches on key themes such as binary thinking in response ...
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30:45
Joy vs Toil: the Future of Hybrid Work and Employee Retention
Gaby Giessen from Boston Consulting Group, discusses work at BCG Henderson Institute on the future of work, particularly the relationship between employee joy, toil, and attrition. Gaby explains what the research says about the impo...
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24:29
